Quality & Compliance

We work across diverse settings, with a range of professionals, family members and clients. Collaboration and quality are at the heart of what we do. Please click here to download our Legal & Regulatory Compliance PDF.

Privacy Policy

Chroma takes its data protection and governance seriously. We are GDPR compliant. To read our Privacy Policy and understand how we use your data if you consent to share it with us, please click here and download a copy.

Advisory Panel

Chroma uses the skills and experience of a number of world-leading researchers, clinicians and business leaders to ensure our services are of the highest quality, and lead the way in terms of best practice. Click here to download more information on our Advisory Panel members.

Complaints

We are committed to listening to and respecting everyone we work with, including those accessing therapy and professionals. It is inevitable, however, that we will occasionally get things wrong. If you have a comment or complaint about any aspect of the service we have provided you, you can:

  • Talk to the Chroma therapist who provides you with the service
  • Call 0330 440 1838 and talk to a member of our senior leadership team
  • Email one of our Directors at compliants@wearechroma.com

Cookies Used

Cookie Name Cookie Owner Cookie Description
NID Unknown Used by multiple companies, The NID cookie contains a unique ID Google uses to remember your preferences and other information, such as your preferred language (e.g. English), how many search results you wish to have
DYNSRV Hosting Provider This cookie is believed to be used for load balancing to manage server traffic demand.
_gat Google Analytics This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie.
lang Unknown Used by multiple companies, but usually means adding an extra “Cookie” field to the Language Negotiation settings, allowing the language to be set according to a cookie.
_gid Google Analytics Used to distinguish users.
_ga Google Analytics Used to determine a user’s inclusion in an experiment and the expiry of experiments a user has been included in.
wp-settings-time- WordPress WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface
wp-setting- WordPress WordPress also sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface
wordpress_test_cookie WordPress WordPress sets this cookie when you navigate to the login page. The cookie is used to check whether your web browser is set to allow, or reject cookies.
wordpress_sec WordPress Essential WordPress session management cookies for logged in users.
wordpress_logged_in WordPress After login, wordpress sets the wordpress_logged_in_[hash] cookie, which indicates when you’re logged in, and who you are, for most interface use.
gdpr_popup We Are Chroma This cookie is used to track who has already been shown the notice. The cookie has been set never to expire unless there is a change in the privacy policy.