Sometimes things don’t go to plan, or a mistake is made, or it could be that for whatever reason you’re just not happy with someone at Chroma. This could be one of our therapists, someone in our main office or maybe you didn’t like going to therapy with us.
If you have a specific complaint about our Registered Manager, please contact Chroma and ask for the Managing Director. They will investigate the issues and try to resolve them. You will receive both a verbal and written reply from the Managing Director. They aim to resolve your complaint within 10 working days, and by 20 working days at the latest. If you are still not happy, you may be entitled to an investigation or take your complaint to the Local Government Ombudsman, whose details are below.
If you’re unhappy for whatever reason, please let us know so we can do something about it.
You can contact us however you want – via text, via a DM on twitter, by email, via our website, by phone or even write us a letter! Here are our contact details:
Phone: 0330 440 1838
Email: moc.amorhceraew@stnialpmoc
Twitter: @wearechroma
Website: https://wearechroma.com/contact/
Postal: Complaints, Chroma, Overross House, Ross Park, Ross on Wye, HR9 7US
Text: 01989 218020
If you remain unhappy with the response to your complaint you have the right to take your complaint to the Local Government Ombudsman who is independent of Chroma. You may contact them at any time but they would normally expect you to complete our Complaints Procedure first.
To contact them please visit: https://www.lgo.org.uk/
